{"id":7021,"date":"2025-08-05T14:44:27","date_gmt":"2025-08-05T14:44:27","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=7021"},"modified":"2026-10-03T11:08:52","modified_gmt":"2026-10-03T11:08:52","slug":"telsip-cloud-call-center","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/","title":{"rendered":"Telsip Cloud Call Center"},"content":{"rendered":"<h3 class=\"wp-block-heading\">What is Telsip Call Center?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telsip Call Center<\/strong> is a cloud-based contact center platform developed by <strong>\u062d\u0644\u0648\u0644<\/strong> to centralize customer communication and contact center operations. It provides a unified environment where organizations can manage customer interactions through <strong>voice calls, SMS, web chat, and email<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The platform brings together the essential components required for contact center operations, including <strong>agents, supervisors, queues, contacts, tickets, and communication channels<\/strong>. It also provides tools for monitoring ongoing activities, managing customer follow-up, and maintaining organized communication workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telsip Call Center<\/strong> is designed to provide a flexible and scalable environment that supports day-to-day contact center operations while giving administrators and supervisors centralized control over configuration, user access, and operational activities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>What is Telsip Call Center? Telsip Call Center is a cloud-based contact center platform developed by XonTel to centralize customer communication and contact center operations. It provides a unified environment where organizations can manage customer interactions through voice calls, SMS, web chat, and email. The platform brings together the essential components required for contact center [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":9353,"menu_order":5,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-7021","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":11,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7021\/revisions"}],"predecessor-version":[{"id":10146,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7021\/revisions\/10146"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9353"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=7021"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=7021"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=7021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}