{"id":7492,"date":"2025-08-29T21:56:31","date_gmt":"2025-08-29T21:56:31","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=7492"},"modified":"2026-08-15T12:44:29","modified_gmt":"2026-08-15T12:44:29","slug":"music-on-hold","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-pbx\/pbx-v-1-x-x\/pbx\/music-on-hold\/","title":{"rendered":"Music On Hold"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The\u00a0Music On Hold\u00a0section is used to manage audio files that are played to callers while they are waiting for an available agent to answer their call.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"303\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/08\/moh-1024x303.jpg\" alt=\"\" class=\"wp-image-8785\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/08\/moh-1024x303.jpg 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/08\/moh-300x89.jpg 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/08\/moh-768x227.jpg 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/08\/moh-1536x455.jpg 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/08\/moh-18x5.jpg 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/08\/moh.jpg 1861w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:25px\"><strong>Add Music On Hold<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Music On Hold section is used to upload new music on hold files to the PBX system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"285\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh2-1024x285.png\" alt=\"\" class=\"wp-image-2418\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh2-1024x285.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh2-300x84.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh2-768x214.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh2-600x167.png 600w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh2.png 1056w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>File Name<\/strong>: Defines the name used to identify the music on hold record within the system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>File<\/strong>: Allows administrators to select and upload one or more supported audio files.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"249\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh3-1024x249.png\" alt=\"\" class=\"wp-image-2419\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh3-1024x249.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh3-300x73.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh3-768x187.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh3-600x146.png 600w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/moh3.png 1043w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"321\" height=\"51\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/play-rec2-1.png\" alt=\"\" class=\"wp-image-2406\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/play-rec2-1.png 321w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/play-rec2-1-300x48.png 300w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"371\" height=\"64\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/down-1.png\" alt=\"\" class=\"wp-image-2405\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/down-1.png 371w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/04\/down-1-300x52.png 300w\" sizes=\"auto, (max-width: 371px) 100vw, 371px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>The\u00a0Music On Hold\u00a0section is used to manage audio files that are played to callers while they are waiting for an available agent to answer their call. Add Music On Hold The Add Music On Hold section is used to upload new music on hold files to the PBX system. File Name: Defines the name used [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":7440,"menu_order":6,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-7492","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":4,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7492\/revisions"}],"predecessor-version":[{"id":9324,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7492\/revisions\/9324"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/7440"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=7492"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=7492"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=7492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}