{"id":8126,"date":"2025-10-27T16:40:13","date_gmt":"2025-10-27T16:40:13","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8126"},"modified":"2025-10-28T20:44:32","modified_gmt":"2025-10-28T20:44:32","slug":"call-center-management","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/call-center-management\/","title":{"rendered":"Call Center Management"},"content":{"rendered":"<p class=\"wp-block-paragraph\" style=\"font-size:25px\"><strong>Agent Status<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Agent Status provides historical visibility into agent activity within a call center environment. It enables supervisors and administrators to track when agents are ready, in call, or offline, along with the exact time spent in each status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"397\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-16-1024x397.png\" alt=\"\" class=\"wp-image-8127\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-16-1024x397.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-16-300x116.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-16-768x298.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-16-1536x595.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-16-18x7.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-16.png 1884w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Filter options<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>User<\/strong>: Select specific agents to view their status history.<\/li>\n\n\n\n<li><strong>Status<\/strong>: Filter by availability state (e.g., Ready, Offline, in Call).<\/li>\n\n\n\n<li><strong>Start Time \/ End Time<\/strong>: Set a custom date-time range for report generation.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\" style=\"font-size:20px\"><strong>Export Option<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">A dedicated <strong>Export<\/strong> button allows the extraction of the agent status log for external analysis, reporting, or archival.<\/p>","protected":false},"excerpt":{"rendered":"<p>Agent Status The Agent Status provides historical visibility into agent activity within a call center environment. It enables supervisors and administrators to track when agents are ready, in call, or offline, along with the exact time spent in each status. Filter options Export Option A dedicated Export button allows the extraction of the agent status [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":8084,"menu_order":4,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8126","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":3,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126\/revisions"}],"predecessor-version":[{"id":8170,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126\/revisions\/8170"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8084"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=8126"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8126"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}