{"id":8131,"date":"2025-10-28T20:15:54","date_gmt":"2025-10-28T20:15:54","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8131"},"modified":"2025-10-28T20:20:31","modified_gmt":"2025-10-28T20:20:31","slug":"missed-call-actions","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/call-center-management\/missed-call-actions\/","title":{"rendered":"Missed Call Actions"},"content":{"rendered":"<p class=\"wp-block-paragraph\" style=\"font-size:25px\"><strong>Missed Call<\/strong> <strong>Status<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Missed Call Status interface enables supervisors and agents to classify and manage the outcomes of missed calls, ensuring that every missed interaction is addressed with an appropriate follow-up action.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"423\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-18-1024x423.png\" alt=\"\" class=\"wp-image-8136\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-18-1024x423.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-18-300x124.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-18-768x317.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-18-1536x635.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-18-18x7.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-18.png 1858w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Default options:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asked To Call Back Later<\/li>\n\n\n\n<li>No Answer<\/li>\n\n\n\n<li>Busy<\/li>\n\n\n\n<li>Done<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>Add Missed Call Actions<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"975\" height=\"409\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/05\/image-13.png\" alt=\"\" class=\"wp-image-2764\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/05\/image-13.png 975w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/05\/image-13-300x126.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/05\/image-13-768x322.png 768w\" sizes=\"auto, (max-width: 975px) 100vw, 975px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name<\/strong>: A unique label describing the missed call action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Close Action<\/strong>:Marks this action as one that closes or completes the missed call process (e.g., when no further follow-up is needed).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Missed Call Status The Missed Call Status interface enables supervisors and agents to classify and manage the outcomes of missed calls, ensuring that every missed interaction is addressed with an appropriate follow-up action. Default options: Add Missed Call Actions Name: A unique label describing the missed call action. Close Action:Marks this action as one that [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":8126,"menu_order":2,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8131","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8131\/revisions"}],"predecessor-version":[{"id":8137,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8131\/revisions\/8137"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=8131"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8131"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}