{"id":8155,"date":"2025-10-28T20:36:23","date_gmt":"2025-10-28T20:36:23","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8155"},"modified":"2025-10-28T20:36:23","modified_gmt":"2025-10-28T20:36:23","slug":"queues","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/call-center-management\/queues\/","title":{"rendered":"Queues"},"content":{"rendered":"<p class=\"wp-block-paragraph\">This module connects the PBX with the call center. This allows administrators to define how inbound calls are categorized, routed, and labeled for reporting and management purposes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"343\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-23-1024x343.png\" alt=\"\" class=\"wp-image-8156\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-23-1024x343.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-23-300x100.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-23-768x257.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-23-1536x514.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-23-18x6.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/10\/image-23.png 1871w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>Add Queue<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1006\" height=\"451\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/05\/image-20.png\" alt=\"\" class=\"wp-image-2785\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/05\/image-20.png 1006w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/05\/image-20-300x134.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/05\/image-20-768x344.png 768w\" sizes=\"auto, (max-width: 1006px) 100vw, 1006px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Queue Name<\/strong>: A descriptive name for the queue (e.g., <em>\u0627\u0644\u062f\u0639\u0645<\/em>, <em>Billing<\/em>, <em>Tech Help<\/em>). This helps identify the queue in dashboards and reports.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Queue Number<\/strong>: The queue number created in the PBX is used to route calls to that queue (e.g., <em>5050<\/em>, <em>5060<\/em>).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Description<\/strong>: Additional context or internal notes about the queue (e.g., <em>this queue is for VIP customer support only<\/em>).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>This module connects the PBX with the call center. This allows administrators to define how inbound calls are categorized, routed, and labeled for reporting and management purposes. Add Queue Queue Name: A descriptive name for the queue (e.g., Support, Billing, Tech Help). This helps identify the queue in dashboards and reports. Queue Number: The queue [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":8126,"menu_order":8,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8155","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":1,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8155\/revisions"}],"predecessor-version":[{"id":8157,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8155\/revisions\/8157"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8126"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=8155"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8155"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}