{"id":8339,"date":"2025-11-07T22:06:43","date_gmt":"2025-11-07T22:06:43","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=8339"},"modified":"2025-11-07T22:13:50","modified_gmt":"2025-11-07T22:13:50","slug":"reports","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-cloud-call-center\/call-center-v-1-x-x\/reports\/","title":{"rendered":"Reports"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The Reports Module is your centralized location for accessing analytics across all communication channels within the system. It helps supervisors, managers, and admins evaluate performance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcc1 Available Report Types<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83c\udfa7 <strong>Agent Reports<\/strong><br>Monitor agent activities such as login times, breaks, and logout details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcde <strong>Call Reports<\/strong><br>Review all inbound and outbound call details, including durations, outcomes, and timestamps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\ude80 <strong>Auto Dialer Reports<\/strong><br>Analyze automated dialing campaigns, including call attempts, connect rates, and drop-offs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83c\udf9f\ufe0f <strong>Tickets Reports<\/strong><br>Get insight into support ticket performance, track resolution speed, volume, and escalations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2709\ufe0f <strong>Email Reports<\/strong><br>Measure email interaction effectiveness including delivery rates, responses, and resolution times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcac <strong>SMS Reports<\/strong><br>Track outgoing and incoming text message performance with delivery and failure metrics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcbb <strong>Web Chat Reports<\/strong><br>Evaluate the volume and efficiency of live chat sessions across your web interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcf1 <strong>WhatsApp Reports<\/strong><br>View interaction data for WhatsApp Business conversations, ideal for tracking response behavior and agent engagement.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"382\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/11\/image-32-1024x382.png\" alt=\"\" class=\"wp-image-8345\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/11\/image-32-1024x382.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/11\/image-32-300x112.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/11\/image-32-768x287.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/11\/image-32-1536x573.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/11\/image-32-18x7.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2025\/11\/image-32.png 1883w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>The Reports Module is your centralized location for accessing analytics across all communication channels within the system. It helps supervisors, managers, and admins evaluate performance. \ud83d\udcc1 Available Report Types \ud83c\udfa7 Agent ReportsMonitor agent activities such as login times, breaks, and logout details. \ud83d\udcde Call ReportsReview all inbound and outbound call details, including durations, outcomes, and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":8084,"menu_order":20,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-8339","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8339\/revisions"}],"predecessor-version":[{"id":8346,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8339\/revisions\/8346"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8084"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=8339"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=8339"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=8339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}