{"id":9492,"date":"2026-08-27T19:04:00","date_gmt":"2026-08-27T19:04:00","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&#038;p=9492"},"modified":"2026-08-27T19:26:25","modified_gmt":"2026-08-27T19:26:25","slug":"call-center-tools","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/call-center-tools\/","title":{"rendered":"Call Center Tools"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Call Center Tools<\/strong> section provides administrators with a collection of operational and management features used to support daily Call Center activities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It allows administrators to monitor agent status activity, manage missed-call workflows, organize calls using tags, configure custom dashboard widgets, define agent break types, and integrate Call Center data with external systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>The Call Center Tools section provides administrators with a collection of operational and management features used to support daily Call Center activities. It allows administrators to monitor agent status activity, manage missed-call workflows, organize calls using tags, configure custom dashboard widgets, define agent break types, and integrate Call Center data with external systems.<\/p>","protected":false},"author":3,"featured_media":0,"parent":9490,"menu_order":3,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9492","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9492\/revisions"}],"predecessor-version":[{"id":9520,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9492\/revisions\/9520"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9490"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9492"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9492"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}