{"id":9527,"date":"2026-08-28T14:27:49","date_gmt":"2026-08-28T14:27:49","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&#038;p=9527"},"modified":"2026-08-28T14:28:49","modified_gmt":"2026-08-28T14:28:49","slug":"contact-groups","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/contacts\/contact-groups\/","title":{"rendered":"Contact Groups"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Contact Groups<\/strong> section is used to organize contacts into defined groups within the Call Center system. It allows users to create, search, import, export, and maintain contact groups from the management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators organize contacts by department, purpose, campaign, or other operational requirements.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"463\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-14-1024x463.png\" alt=\"\" class=\"wp-image-9528\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-14-1024x463.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-14-300x136.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-14-767x347.png 767w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-14-18x8.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-14-1536x695.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-14.png 1556w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Contact Group<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Contact Group<\/strong> section is used to create a new contact group.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"547\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-15-1024x547.png\" alt=\"\" class=\"wp-image-9529\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-15-1024x547.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-15-300x160.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-15-766x409.png 766w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-15-18x10.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-15-1536x820.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-15.png 1540w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Group Information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Group Information<\/strong> tab contains the primary settings used to define the contact group.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Group Name<\/strong>: Defines the name assigned to the contact group.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Description<\/strong>: Defines optional information describing the purpose or usage of the group.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Notification Preferences<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The notification settings define whether contacts within the group can receive SMS updates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Receive SMS Notifications<\/strong>: Enables or disables SMS notifications for contacts associated with the group.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"444\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-16-1024x444.png\" alt=\"\" class=\"wp-image-9531\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-16-1024x444.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-16-300x130.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-16-18x8.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-16-1536x666.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-16-766x332.png 766w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-16.png 1551w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Members<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Members<\/strong> tab is used to assign contacts to the contact group.<\/p>","protected":false},"excerpt":{"rendered":"<p>The Contact Groups section is used to organize contacts into defined groups within the Call Center system. It allows users to create, search, import, export, and maintain contact groups from the management interface. This section helps administrators organize contacts by department, purpose, campaign, or other operational requirements. Add Contact Group The Add Contact Group section [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":9521,"menu_order":3,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9527","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":3,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9527\/revisions"}],"predecessor-version":[{"id":9534,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9527\/revisions\/9534"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9521"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9527"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9527"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}