{"id":9564,"date":"2026-08-29T10:07:12","date_gmt":"2026-08-29T10:07:12","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&p=9564"},"modified":"2026-08-29T10:07:12","modified_gmt":"2026-08-29T10:07:12","slug":"session-control","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/session-control\/","title":{"rendered":"Session Control"},"content":{"rendered":"

The Session Control<\/strong> section is used to manage active agent sessions within the Call Center system. It allows administrators and supervisors to clear agent sessions or return agents from a break status to the Ready<\/strong> state.<\/p>\n\n\n\n

This section helps administrators and supervisors resolve session issues, force agent logout when required, and restore agent availability for call handling.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Clear Session<\/h3>\n\n\n\n

The Clear Session<\/strong> area allows administrators and supervisors to terminate active agent sessions.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Clear All Agents Session<\/strong>: Clears the sessions of all currently logged-in agents. A confirmation message is displayed before the action is completed.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Clear Agent Session<\/strong>: Opens a list of agents and allows administrators and supervisors to select one or more agents whose sessions should be cleared.<\/p>\n\n\n\n

Make Agent Ready<\/h3>\n\n\n\n

The Make Agent Ready<\/strong> area allows administrators and supervisors to return an agent from a break status to the Ready<\/strong> state.<\/p>\n\n\n\n

Agent<\/strong>: Displays agents who are currently on break and allows administrators and supervisors to select the required agent.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Set Agent Ready<\/strong>: Changes the selected agent status to Ready<\/strong>. A confirmation message is displayed before the status is updated.<\/p>","protected":false},"excerpt":{"rendered":"

The Session Control section is used to manage active agent sessions within the Call Center system. It allows administrators and supervisors to clear agent sessions or return agents from a break status to the Ready state. This section helps administrators and supervisors resolve session issues, force agent logout when required, and restore agent availability for […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":9490,"menu_order":11,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9564","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9564\/revisions"}],"predecessor-version":[{"id":9572,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9564\/revisions\/9572"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9490"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9564"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9564"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}