{"id":9651,"date":"2026-08-30T12:04:06","date_gmt":"2026-08-30T12:04:06","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&#038;p=9651"},"modified":"2026-08-30T12:05:08","modified_gmt":"2026-08-30T12:05:08","slug":"ticket-follow-up","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/applications\/tickets\/ticket-follow-up\/","title":{"rendered":"Ticket Follow Up"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Ticket Follow Up<\/strong> section is used to review and track ticket activity over time. It allows users to monitor status changes, assignment updates, and other follow-up actions associated with ticket records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps users maintain a clear history of ticket progress and review how tickets move through the configured workflow.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-61-1024x510.png\" alt=\"\" class=\"wp-image-9652\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-61-1024x510.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-61-300x150.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-61-18x9.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-61-766x382.png 766w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-61-1536x766.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-61.png 1551w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>The Ticket Follow Up section is used to review and track ticket activity over time. It allows users to monitor status changes, assignment updates, and other follow-up actions associated with ticket records. This section helps users maintain a clear history of ticket progress and review how tickets move through the configured workflow.<\/p>","protected":false},"author":3,"featured_media":0,"parent":9614,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9651","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9651\/revisions"}],"predecessor-version":[{"id":9655,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9651\/revisions\/9655"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9614"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9651"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9651"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}