{"id":9660,"date":"2026-08-30T12:15:46","date_gmt":"2026-08-30T12:15:46","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&#038;p=9660"},"modified":"2026-08-30T12:15:47","modified_gmt":"2026-08-30T12:15:47","slug":"notification-templates","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/applications\/tickets\/notification-templates\/","title":{"rendered":"Notification Templates"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Notification Templates<\/strong> section is used to create and manage the message templates used for ticket-related notifications. It allows administrators and supervisors to define notification content for different ticket events and maintain templates for supported languages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors standardize ticket notifications and ensure that consistent messages are sent when specific ticket actions occur.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"490\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-64-1024x490.png\" alt=\"\" class=\"wp-image-9661\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-64-1024x490.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-64-300x143.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-64-768x367.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-64-18x9.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-64-1536x734.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/08\/image-64.png 1552w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>The Notification Templates section is used to create and manage the message templates used for ticket-related notifications. It allows administrators and supervisors to define notification content for different ticket events and maintain templates for supported languages. This section helps administrators and supervisors standardize ticket notifications and ensure that consistent messages are sent when specific ticket [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":9614,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9660","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":1,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9660\/revisions"}],"predecessor-version":[{"id":9662,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9660\/revisions\/9662"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9614"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9660"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9660"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}