{"id":9710,"date":"2026-09-05T17:48:22","date_gmt":"2026-09-05T17:48:22","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&#038;p=9710"},"modified":"2026-09-05T17:48:23","modified_gmt":"2026-09-05T17:48:23","slug":"teams","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/applications\/email-channel\/teams\/","title":{"rendered":"Teams"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Teams<\/strong> section is used to create and manage email teams within the Call Center system. It allows administrators and supervisors to group users together, assign a team manager, and organize team membership for email-related workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors structure email handling responsibilities and manage groups of users from a centralized interface.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"343\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-15-1024x343.png\" alt=\"\" class=\"wp-image-9711\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-15-1024x343.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-15-300x100.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-15-768x257.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-15-18x6.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-15-1536x514.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-15.png 1556w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Team<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Team<\/strong> section is used to create a new email team.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"624\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-16-1024x624.png\" alt=\"\" class=\"wp-image-9712\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-16-1024x624.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-16-300x183.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-16-768x468.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-16-18x11.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-16-1536x936.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-16.png 1547w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Team Name<\/strong>: Defines the name used to identify the team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Manager<\/strong>: Specifies the user responsible for managing the team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Team Members<\/strong>: Specifies the users assigned to the team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Team Member Selection<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The team member selection area allows administrators and supervisors to manage which users belong to the team.<\/p>","protected":false},"excerpt":{"rendered":"<p>The Teams section is used to create and manage email teams within the Call Center system. It allows administrators and supervisors to group users together, assign a team manager, and organize team membership for email-related workflows. This section helps administrators and supervisors structure email handling responsibilities and manage groups of users from a centralized interface. 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