{"id":9762,"date":"2026-09-12T08:56:57","date_gmt":"2026-09-12T08:56:57","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&#038;p=9762"},"modified":"2026-09-12T08:56:58","modified_gmt":"2026-09-12T08:56:58","slug":"evaluation-level","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/applications\/queue-evaluation\/evaluation-level\/","title":{"rendered":"Evaluation Level"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Queue Evaluation Level<\/strong> section is used to define and manage the rating levels available for queue call evaluations. It allows administrators and supervisors to create standardized evaluation options that can be used when assessing handled queue calls.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps supervisors and quality management teams apply consistent scoring criteria when reviewing agent performance and service quality.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"400\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-33-1024x400.png\" alt=\"\" class=\"wp-image-9765\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-33-1024x400.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-33-300x117.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-33-18x7.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-33-768x300.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-33-1536x600.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-33.png 1551w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Evaluation Level<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Evaluation Level<\/strong> section is used to create evaluation options for queue call assessment.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"298\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-34-1024x298.png\" alt=\"\" class=\"wp-image-9766\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-34-1024x298.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-34-300x87.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-34-767x223.png 767w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-34-1536x447.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-34-18x5.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-34.png 1564w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Label<\/strong>: Defines the evaluation result or description mapped to the customer input.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Value<\/strong>: Defines the keypad input the customer selects during the evaluation.<\/p>","protected":false},"excerpt":{"rendered":"<p>The Queue Evaluation Level section is used to define and manage the rating levels available for queue call evaluations. It allows administrators and supervisors to create standardized evaluation options that can be used when assessing handled queue calls. This section helps supervisors and quality management teams apply consistent scoring criteria when reviewing agent performance and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":9759,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9762","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":1,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9762\/revisions"}],"predecessor-version":[{"id":9767,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9762\/revisions\/9767"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9759"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9762"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9762"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}