{"id":9801,"date":"2026-09-13T08:56:51","date_gmt":"2026-09-13T08:56:51","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&#038;p=9801"},"modified":"2026-09-13T08:57:29","modified_gmt":"2026-09-13T08:57:29","slug":"blocked-words","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/applications\/block\/blocked-words\/","title":{"rendered":"Blocked Words"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Blocked Words<\/strong> section is used to create and manage words that are restricted from use in the <strong>Web Chat<\/strong> channel. It allows administrators and supervisors to define terms that should not be accepted or displayed during web chat conversations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors maintain communication standards and prevent restricted or inappropriate terms from being used in customer chat interactions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"348\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-45-1024x348.png\" alt=\"\" class=\"wp-image-9803\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-45-1024x348.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-45-300x102.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-45-767x261.png 767w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-45-18x6.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-45-1536x523.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-45.png 1552w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Blocked Word<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Blocked Word<\/strong> section is used to add a new restricted term for the Web Chat channel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"249\" src=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-44-1024x249.png\" alt=\"\" class=\"wp-image-9802\" srcset=\"https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-44-1024x249.png 1024w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-44-300x73.png 300w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-44-768x187.png 768w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-44-18x4.png 18w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-44-1536x374.png 1536w, https:\/\/wiki.telsip.com\/wp-content\/uploads\/2026\/09\/image-44.png 1552w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Word<\/strong>: Defines the word that should be blocked from use during Web Chat conversations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>The Blocked Words section is used to create and manage words that are restricted from use in the Web Chat channel. It allows administrators and supervisors to define terms that should not be accepted or displayed during web chat conversations. This section helps administrators and supervisors maintain communication standards and prevent restricted or inappropriate terms [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":9804,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9801","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9801\/revisions"}],"predecessor-version":[{"id":9807,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9801\/revisions\/9807"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9804"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9801"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9801"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}