{"id":9817,"date":"2026-09-13T09:25:16","date_gmt":"2026-09-13T09:25:16","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&p=9817"},"modified":"2026-09-19T10:39:04","modified_gmt":"2026-09-19T10:39:04","slug":"dashboard","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/dashboard\/","title":{"rendered":"Dashboard"},"content":{"rendered":"

The Live Dashboard<\/strong> provides a real-time overview of Call Center performance and current operational activities. It enables users to monitor live call statistics, agent availability, queue performance, and recent call activities through a centralized dashboard.<\/p>\n\n\n\n

The Live Dashboard helps supervisors quickly understand the current contact center status, identify workload changes, and monitor service performance in real time.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Queue Real Time<\/h3>\n\n\n\n

The Queue Real Time<\/strong> section displays the current status of queue operations, including:<\/p>\n\n\n\n

    \n
  • Active Calls<\/strong>: Displays the number of calls currently being handled by agents.<\/li>\n\n\n\n
  • Ready Agents<\/strong>: Shows the number of agents currently available to receive calls.<\/li>\n\n\n\n
  • Online Agents<\/strong>: Displays the number of connected agents compared to the total number of agents.<\/li>\n\n\n\n
  • Waiting Calls<\/strong>: Shows the number of customer calls currently waiting in queues.<\/li>\n<\/ul>\n\n\n\n

    Inbound Calls<\/h3>\n\n\n\n

    The Inbound Calls<\/strong> section provides a real-time summary of incoming call activities, including:<\/p>\n\n\n\n

      \n
    • Total Calls<\/strong>: Displays the total number of received incoming calls.<\/li>\n\n\n\n
    • Answered Calls<\/strong>: Shows the number of calls successfully answered by agents.<\/li>\n\n\n\n
    • Missed Calls<\/strong>: Displays calls that were not answered.<\/li>\n\n\n\n
    • Busy Calls<\/strong>: Shows calls rejected due to busy agent status.<\/li>\n\n\n\n
    • Abandoned Calls<\/strong>: Displays calls disconnected by customers before being answered.<\/li>\n<\/ul>\n\n\n\n

      Call Center Overview<\/h3>\n\n\n\n

      The Call Center Overview<\/strong> provides a quick view of agent and queue performance.<\/p>\n\n\n\n

      Agent Status<\/strong><\/p>\n\n\n\n

        \n
      • Ready<\/strong>: Displays agents available to handle calls.<\/li>\n\n\n\n
      • In Call<\/strong>: Shows agents currently handling active calls.<\/li>\n\n\n\n
      • Offline<\/strong>: Displays agents who are not connected.<\/li>\n\n\n\n
      • On Break<\/strong>: Shows agents currently unavailable due to break status.<\/li>\n<\/ul>\n\n\n\n

        Queue Status<\/strong><\/p>\n\n\n\n

          \n
        • Waiting Calls<\/strong>: Displays the number of calls waiting in queues.<\/li>\n\n\n\n
        • Avg Wait Time<\/strong>: Shows the average customer waiting time before answering.<\/li>\n\n\n\n
        • Avg Talking Time<\/strong>: Displays the average duration of handled calls.<\/li>\n\n\n\n
        • Longest Wait<\/strong>: Shows the longest waiting time for customers in the queue.<\/li>\n<\/ul>\n\n\n\n

          Total Incoming Calls<\/h3>\n\n\n\n

          The Total Incoming Calls<\/strong> chart provides a visual representation of call results, showing the distribution between answered, missed, busy, and abandoned calls.<\/p>\n\n\n\n

          Recent Call Logs<\/h3>\n\n\n\n

          The Recent Call Logs<\/strong> section displays the latest call activities for monitoring and tracking purposes.<\/p>\n\n\n\n

          Date & Time<\/strong>: Displays when the call occurred.
          Unique ID<\/strong>: Shows the unique identifier assigned to the call.
          Caller ID<\/strong>: Displays the caller\u2019s number or identifier.
          Destination<\/strong>: Shows the queue or destination that received the call.
          Duration<\/strong>: Displays the call duration.
          Call Status<\/strong>: Shows the final result of the call, such as answered or no answer.<\/p>\n\n\n\n

          <\/p>","protected":false},"excerpt":{"rendered":"

          The Live Dashboard provides a real-time overview of Call Center performance and current operational activities. It enables users to monitor live call statistics, agent availability, queue performance, and recent call activities through a centralized dashboard. The Live Dashboard helps supervisors quickly understand the current contact center status, identify workload changes, and monitor service performance in […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":9490,"menu_order":1,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9817","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9817\/revisions"}],"predecessor-version":[{"id":9834,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9817\/revisions\/9834"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9490"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9817"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9817"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}