{"id":9875,"date":"2026-09-19T09:26:46","date_gmt":"2026-09-19T09:26:46","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&p=9875"},"modified":"2026-09-19T09:26:47","modified_gmt":"2026-09-19T09:26:47","slug":"users","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/authentication\/users\/","title":{"rendered":"Users"},"content":{"rendered":"

The Users<\/strong> section allows administrators to create and manage system users and configure their access to Call Center features.<\/p>\n\n\n\n

Users can be configured with different roles, including Agent<\/strong>, Supervisor<\/strong>, and End User<\/strong>. Each user can be assigned specific permissions, queues, extensions, and authentication settings based on their role.<\/p>\n\n\n\n

User List<\/h2>\n\n\n\n

The User List<\/strong> displays all users available in the system and provides options to search, filter, edit, and delete users.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Add User<\/h2>\n\n\n\n

The Add User<\/strong> section is used to create a new user account and configure the user\u2019s access.<\/p>\n\n\n\n

Personal Info<\/h3>\n\n\n\n

The Personal Info<\/strong> section is used to define the user\u2019s account credentials and personal information.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Account Credentials<\/h4>\n\n\n\n

Username<\/strong>: Defines the username used to access the system.<\/p>\n\n\n\n

Password<\/strong>: Defines the password used to access the system.<\/p>\n\n\n\n

Confirm Password<\/strong>: Confirms the password entered for the user.<\/p>\n\n\n\n

User Information<\/h4>\n\n\n\n

Avatar<\/strong>: Defines the user\u2019s profile picture.<\/p>\n\n\n\n

First Name<\/strong>: Specifies the user\u2019s first name.<\/p>\n\n\n\n

Last Name<\/strong>: Specifies the user\u2019s last name.<\/p>\n\n\n\n

Email<\/strong>: Defines the email address associated with the user.<\/p>\n\n\n\n

Mobile<\/strong>: Defines the user\u2019s mobile number.<\/p>\n\n\n\n

Country<\/strong>: Specifies the user\u2019s country.<\/p>\n\n\n\n

Company Name<\/strong>: Specifies the company associated with the user.<\/p>\n\n\n\n

Timezone<\/strong>: Defines the timezone used for the user\u2019s account.<\/p>\n\n\n\n

Permissions<\/h3>\n\n\n\n

The Permissions<\/strong> section is used to configure the user\u2019s general access and system permissions.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

General Permissions<\/h4>\n\n\n\n

Superuser (Admin)<\/strong>: Grants administrative access to the PBX system.<\/p>\n\n\n\n

Supervisor<\/strong>: Enables the Supervisor role.<\/p>\n\n\n\n

Call Center Only<\/strong>: Restricts the user\u2019s access to Call Center functionality.<\/p>\n\n\n\n

Receive Email<\/strong>: Allows the user to receive email notifications.<\/p>\n\n\n\n

Receive SMS<\/strong>: Allows the user to receive SMS notifications.<\/p>\n\n\n\n

Default Page<\/strong>: Defines the default section displayed after login.<\/p>\n\n\n\n

Account Status<\/h4>\n\n\n\n

The Account Status<\/strong> section controls the user\u2019s access to the PBX system.<\/p>\n\n\n\n

Active<\/strong>: Allows the user to access the system.<\/p>\n\n\n\n

Inactive<\/strong>: Prevents the user from accessing the system.<\/p>\n\n\n\n

Schedule inactive\/active period<\/strong>: Allows administrators to schedule a temporary inactive\/active period for the user.<\/p>\n\n\n\n

Groups<\/h4>\n\n\n\n

The Groups<\/strong> section is used to assign the user to configured groups.<\/p>\n\n\n\n

Administrators can move groups between Available Items<\/strong> and Selected Items<\/strong> to define the groups assigned to the user.<\/p>\n\n\n\n

User Permissions<\/h4>\n\n\n\n

The User Permissions<\/strong> section is used to assign individual permissions to the user.<\/p>\n\n\n\n

Administrators can move permissions between Available Items<\/strong> and Selected Items<\/strong> to define the actions available to the user.<\/p>\n\n\n\n

Agent<\/h3>\n\n\n\n

The Agent<\/strong> section is used to configure the user as a Call Center agent.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Basic Information<\/h4>\n\n\n\n

Agent<\/strong>: Enables the Agent role for the user.<\/p>\n\n\n\n

Super Agent<\/strong>: Enables the Super Agent role.<\/p>\n\n\n\n

Force change password<\/strong>: Requires the user to change their password.<\/p>\n\n\n\n

Tickets permissions<\/strong>: Defines the ticket permissions assigned to the agent.<\/p>\n\n\n\n

Queues<\/h4>\n\n\n\n

The Queues<\/strong> section is used to assign the agent to configured Call Center queues.<\/p>\n\n\n\n

Administrators can move queues between Available Items<\/strong> and Selected Items<\/strong> to define the queues handled by the agent.<\/p>\n\n\n\n

Additional Information<\/h4>\n\n\n\n

Extension Number<\/strong>: Specifies the extension assigned to the agent.<\/p>\n\n\n\n

Phone Topology<\/strong>: Defines the phone topology used by the agent.<\/p>\n\n\n\n

End User<\/h3>\n\n\n\n

The End User<\/strong> section is used to configure the user as an End User and associate the account with a contact.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

End User<\/strong>: Enables the End User role.<\/p>\n\n\n\n

Company Supervisor<\/strong>: Enables the Company Supervisor role.<\/p>\n\n\n\n

Related Contact<\/strong>: Specifies the contact associated with the End User.<\/p>\n\n\n\n

Authentication<\/h3>\n\n\n\n

The Authentication<\/strong> section is used to configure additional security options for the user\u2019s login.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Email OTP<\/h4>\n\n\n\n

Email OTP<\/strong>: Requires a one-time verification code sent to the user\u2019s email after login.<\/p>\n\n\n\n

Captcha<\/h4>\n\n\n\n

Captcha<\/strong>: Requires a CAPTCHA verification challenge to help protect the account from automated login attempts.<\/p>","protected":false},"excerpt":{"rendered":"

The Users section allows administrators to create and manage system users and configure their access to Call Center features. Users can be configured with different roles, including Agent, Supervisor, and End User. Each user can be assigned specific permissions, queues, extensions, and authentication settings based on their role. User List The User List displays all […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":9886,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9875","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":1,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9875\/revisions"}],"predecessor-version":[{"id":9888,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9875\/revisions\/9888"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9886"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9875"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9875"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}