{"id":9901,"date":"2026-09-19T10:38:44","date_gmt":"2026-09-19T10:38:44","guid":{"rendered":"https:\/\/wiki.telsip.com\/?post_type=manual_documentation&#038;p=9901"},"modified":"2026-09-19T10:38:44","modified_gmt":"2026-09-19T10:38:44","slug":"overview","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.telsip.com\/ar\/documentation\/telsip-platform\/telsip-cloud-call-center\/call-center-v-3-x-x\/overview\/","title":{"rendered":"Overview"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>\u0645\u0639 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> is an application within the PBX system that provides tools for managing customer interactions, agent activities, queues, tickets, and multiple communication channels. It includes features such as <strong>Live Dashboard, Inbound and Outbound Calls, Tickets, SMS, Email Channel, Auto Dialer, Web Chat, Agent Chat, and Agent Analytics<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>\u0645\u0639 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> application becomes available when the <strong>Call Center Add-on<\/strong> is added to the Telsip license. Once the add-on is enabled, the Call Center features and sections become available in the management interface according to the licensed functionality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This application helps organizations manage call center operations, monitor agent performance, handle customer interactions across multiple channels, and maintain centralized control over daily contact center activities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>The Call Center is an application within the PBX system that provides tools for managing customer interactions, agent activities, queues, tickets, and multiple communication channels. It includes features such as Live Dashboard, Inbound and Outbound Calls, Tickets, SMS, Email Channel, Auto Dialer, Web Chat, Agent Chat, and Agent Analytics. The Call Center application becomes available [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":9490,"menu_order":0,"template":"","manualdocumentationcategory":[45],"manual_doc_tag":[],"class_list":["post-9901","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-telsip"],"_links":{"self":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":1,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9901\/revisions"}],"predecessor-version":[{"id":9902,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9901\/revisions\/9902"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9490"}],"wp:attachment":[{"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/media?parent=9901"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=9901"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.telsip.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=9901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}