{"id":9415,"date":"2026-08-23T08:46:26","date_gmt":"2026-08-23T08:46:26","guid":{"rendered":"https:\/\/wiki.telsip.com\/?page_id=9415"},"modified":"2026-08-23T13:11:19","modified_gmt":"2026-08-23T13:11:19","slug":"telsip-faqs-en","status":"publish","type":"page","link":"https:\/\/wiki.telsip.com\/ar\/telsip-faqs-en\/","title":{"rendered":"Telsip FAQs en"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div  class=\" pg-custom-vc    vc_row wpb_row section vc_row-fluid \" style=\"text-align:left; display:block;    margin-left:0px;margin-right:0px;\"     ><div class=\"container\" style=\"padding: 0px 0px;  \"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"tfaq-shortcode-hint\"><code><style>\n.telsip-help-center{width:100%;max-width:100%;overflow-x:hidden;direction:ltr;font-family:'Segoe UI',Tahoma,Geneva,Verdana,sans-serif;color:#030213;background:#fff;box-sizing:border-box}\n.telsip-help-center *{box-sizing:border-box}\n.telsip-container{max-width:1140px;width:100%;margin:0 auto;padding:0 20px;position:relative}\n.help-header{text-align:center;padding:80px 20px}\n.help-header h1{font-size:2.5rem;font-weight:800;margin-bottom:15px}\n.search-wrapper{max-width:650px;margin:40px auto 0;position:relative}\n.search-input{width:100%;padding:18px 25px 18px 55px;border:1px solid rgba(0,0,0,.08);border-radius:12px;background:#f3f4f6;font-size:1.1rem;outline:none;direction:ltr}\n.search-icon{position:absolute;left:20px;top:50%;transform:translateY(-50%);opacity:.4}\n.telsip-stretch-wrapper{width:100%;background:#fcfcfd;padding:80px 0;border-top:1px solid rgba(0,0,0,.08);border-bottom:1px solid rgba(0,0,0,.08)}\n.categories-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px}\n.category-card{background:#fff;border-radius:20px;padding:45px 25px;border:1px solid rgba(0,0,0,.08);transition:all .4s cubic-bezier(.175,.885,.32,1.275);cursor:pointer;display:flex;flex-direction:column;align-items:center;text-align:center;box-shadow:0 4px 12px rgba(0,0,0,.02)}\n.category-card:hover{transform:translateY(-8px);box-shadow:0 15px 30px rgba(0,0,0,.05)}\n.category-card.active{background:linear-gradient(160deg,#2dd4bf 0%,#1e40af 100%);border-color:transparent;box-shadow:0 20px 40px rgba(30,64,175,.2)}\n.category-card.active h3,.category-card.active p{color:#fff}\n.icon-box{width:75px;height:75px;background:#f1f3f5;border-radius:20px;display:flex;align-items:center;justify-content:center;margin-bottom:25px}\n.category-card.active .icon-box{background:rgba(255,255,255,.15);backdrop-filter:blur(8px)}\n.icon-box svg{width:32px;height:32px;stroke:#030213;fill:none;stroke-width:2}\n.category-card.active .icon-box svg{stroke:#fff}\n.faq-wrapper{margin:40px 0 80px;display:flex;flex-direction:column;gap:14px;width:100%}\n.faq-item{background:#fff;border-radius:14px;border:1px solid rgba(0,0,0,.08);box-shadow:0 2px 8px rgba(0,0,0,.04);overflow:hidden;width:100%;transition:box-shadow .3s ease,border-color .3s ease}\n.faq-header{all:unset;display:flex;width:100%;justify-content:space-between;align-items:center;gap:16px;padding:22px 28px;background:#fff;cursor:pointer;font-weight:600;font-size:1.65rem;line-height:1.55;text-align:left;color:#030213;direction:ltr;border-radius:14px;transition:background-color .25s ease,color .25s ease}\n.faq-header span:first-child{flex:1;min-width:0}\n.faq-header .chevron{flex:0 0 22px;width:22px;height:22px;display:flex;align-items:center;justify-content:center;transition:transform .3s ease}\n.faq-header .chevron svg{width:16px;height:16px;stroke:currentColor;fill:none;stroke-width:2.5;stroke-linecap:round;stroke-linejoin:round;display:block}\n.faq-content{max-height:0;overflow:hidden;transition:max-height .35s ease}\n.faq-inner{padding:0 28px 24px;color:#4b5563;line-height:1.85;font-size:1.5rem;direction:ltr}\n.faq-item:not(.open) .faq-header:hover{background:#f0f9ff;color:#1e40af}\n.faq-item.open{border-color:transparent;box-shadow:0 10px 24px rgba(30,64,175,.12)}\n.faq-item.open .faq-header{background:linear-gradient(160deg,#2dd4bf 0%,#1e40af 100%);color:#fff;border-radius:14px 14px 0 0}\n.faq-item.open .faq-inner{background:#f9fafb}\n.faq-item.open .chevron{transform:rotate(180deg)}\n@media(max-width:768px){.categories-grid{grid-template-columns:1fr}.help-header h1{font-size:1.8rem}.faq-header{padding:18px 20px;font-size:1.5rem}.faq-inner{padding:0 20px 20px;font-size:1rem}}\n<\/style>\n\n<div class=\"telsip-help-center\">\n  <div class=\"telsip-container\">\n    <header class=\"help-header\">\n      <h1>Help &amp; Service Center<\/h1>\n      <p style=\"color:#717182;font-size:1.1rem\">We are here to help you every step of the way. Find instant answers or contact us directly.<\/p>\n      <p id=\"tfaqCounter\" style=\"color:#1e40af;font-weight:bold;margin-top:15px\"><\/p>\n      <div class=\"search-wrapper\">\n        <span class=\"search-icon\">\ud83d\udd0d<\/span>\n        <input type=\"text\" id=\"tfaqSearch\" class=\"search-input\" placeholder=\"How can we help you today?\">\n      <\/div>\n    <\/header>\n\n    <div id=\"tfaqCatsSection\" class=\"telsip-stretch-wrapper\">\n      <div class=\"telsip-container\">\n        <h2 style=\"text-align:center;margin-bottom:40px;font-weight:700\">Choose a Category<\/h2>\n        <div class=\"categories-grid\" id=\"tfaqCatGrid\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div id=\"tfaqList\" class=\"faq-wrapper\"><\/div>\n  <\/div>\n<\/div>\n\n<script>\n(function(){\nconst tfaqData    = {\"registration-account-setup_1787395951\":{\"title\":\"Registration & Account Setup\",\"desc\":\"Learn how to create your Telsip company account, verify your contact details, and manage your basic account information.\",\"icon\":\"<svg xmlns=\\\"http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\\" viewbox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\">\\n  <path d=\\\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\\\" \\\/>\\n  <circle cx=\\\"9\\\" cy=\\\"7\\\" r=\\\"4\\\" \\\/>\\n  <line x1=\\\"19\\\" x2=\\\"19\\\" y1=\\\"8\\\" y2=\\\"14\\\" \\\/>\\n  <line x1=\\\"22\\\" x2=\\\"16\\\" y1=\\\"11\\\" y2=\\\"11\\\" \\\/>\\n<\\\/svg>\",\"faqs\":[{\"q\":\"Q1: How do I register a new company on Telsip?\",\"a\":\"To register a new company, go to app.telsip.com and select Register Your Company. Enter the required information, including your first name, last name, company name, email address, password, and mobile number.\\n\\nMake sure you enter the company name correctly, as it cannot be changed later from the Business Portal. You must also have access to the mobile number entered during registration, as an OTP will be sent to it to verify the number and complete the registration process.\\n\\nThe entire registration process usually takes less than 5 minutes.\"},{\"q\":\"Q2: Why do I need to verify my email address and mobile number?\",\"a\":\"Your mobile number must be verified during registration to confirm that it is valid and associated with the company.\\n\\nYour email address should also be verified because it is used to receive important account notifications, payment notifications, and purchase invoices.\"},{\"q\":\"Q3: How are my mobile number and email address verified?\",\"a\":\"Your mobile number is verified during the company registration process. An OTP is sent to the mobile number you entered via SMS or WhatsApp. The registration process cannot be completed until the OTP is verified successfully.\\n\\nYour email address is verified after the company registration is completed. A verification email is sent to the email address you provided. Open the email and click the verification button, and you will be redirected to the Telsip Business Portal to complete the verification.\\n\\nUntil your email is verified, a verification notice will remain visible in the Business Portal. Once the email is verified successfully, the notice will disappear.\"},{\"q\":\"Q4: What company and account information can I update?\",\"a\":\"You can update your user name, email address, and mobile number from the Profile section in the side menu of the Telsip Business Portal.\\n\\nHowever, the company name selected during the initial registration cannot be changed from the portal.\"},{\"q\":\"Q5: What should I do if I entered the wrong email address or mobile number during registration?\",\"a\":\"If the mobile number is entered incorrectly, the registration process cannot be completed because the number must be verified using an OTP. Go back to the previous step, correct the mobile number, and continue the registration process.\\n\\nIf the email address is entered incorrectly, registration can still be completed. After registration, you can update the email address from your company account, then use the Resend Verification Email option in the verification notice displayed on the dashboard.\"},{\"q\":\"Q6: Can I use the same email address or mobile number for more than one company or user?\",\"a\":\"No. The email address and mobile number must be unique and cannot be reused for more than one company account or for multiple users within the same company account.\"},{\"q\":\"Q7: Can I register using a mobile number from any country?\",\"a\":\"You can register using a mobile number from GCC countries or other Arab countries, as long as the number is valid and can receive the OTP required during registration.\"},{\"q\":\"Q8: What type of email address can I use to register my company?\",\"a\":\"You can use any valid email address to register your company, including Gmail, Outlook, or your company\u2019s business email. There are no restrictions on the email provider, and the email does not have to be a business email address.\\n\\nYou only need to make sure that you can access it and complete the email verification after registration.\"},{\"q\":\"Q9: What can I see on the Telsip Business Portal dashboard?\",\"a\":\"The Dashboard gives you a quick overview of your Telsip account and services. It displays important information such as:\\n\\n-The number of active Sparks\\n-The number of expired Sparks\\n-Recent notifications\\n-Important account and service updates\\n\\nThis helps you quickly check the current status of your services from one place.\"},{\"q\":\"Q10: If I change my email address or mobile number, do I need to verify it again?\",\"a\":\"Yes. If you change your registered mobile number or email address, the new information must be verified again.\\n\\n-A new mobile number is verified using an OTP.\\n-A new email address is verified through a new verification email sent to that address.\"},{\"q\":\"Q11: How can I verify my company documents, and what happens if they expire?\",\"a\":\"You can start the company verification process from the Company section in the Telsip Business Portal. You can also complete the verification when placing your first DID number order.\\n\\nOnce the required documents are uploaded and approved, your company will be verified, and you will not need to upload the same documents again for future DID purchases.\\n\\nIf any of the submitted documents expires, you will be required to provide updated documents and start the company verification process again.\"}]},\"login-security_1787397240\":{\"title\":\"Login & Security\",\"desc\":\"Learn how to securely access your Telsip account, manage login credentials, and use available security features to protect your account.\",\"icon\":\"<svg xmlns=\\\"http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\\" viewbox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\">\\n  <path d=\\\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10\\\" \\\/>\\n  <rect x=\\\"9\\\" y=\\\"10\\\" width=\\\"6\\\" height=\\\"5\\\" rx=\\\"1\\\" \\\/>\\n  <path d=\\\"M10 10V8a2 2 0 0 1 4 0v2\\\" \\\/>\\n<\\\/svg>\",\"faqs\":[{\"q\":\"Q1: How can I log in to the Telsip Business Portal?\",\"a\":\"To log in to the Telsip Business Portal, enter your registered email address and password. You will also be required to complete verification using an OTP.\\n\\nIf Two-Factor Authentication (2FA) is enabled, the verification code is obtained from your authenticator app. If 2FA is not enabled, the OTP is sent to your registered mobile number via SMS or WhatsApp.\"},{\"q\":\"Q2: How can I change my password?\",\"a\":\"You can change your password from the Profile section in the side menu of the Telsip Business Portal. Open your profile, select the Security tab, then enter your current password, your new password, and confirm the new password.\\n\\nAfter changing your password successfully, you will need to log in again using the new password.\"},{\"q\":\"Q3: What should I do if I forget my password?\",\"a\":\"If you forget your password, click \\\"Forgot Password?\\\" on the login page. You will be redirected to the Reset Password page, where you need to enter the mobile number registered with your account.\\n\\nAn OTP will be sent to this number via SMS or WhatsApp. After verifying the OTP successfully, you can set a new password for your account.\"},{\"q\":\"Q4: What should I do if I\u2019m not receiving the OTP?\",\"a\":\"If you are not receiving the OTP, first try all available delivery methods, including SMS and WhatsApp.\\n\\nIf you still don't receive the OTP through either method, contact Telsip Support at +965 2220 4947.\"},{\"q\":\"Q5: What should I do if I don\u2019t receive the email verification message or the verification link does not work?\",\"a\":\"If you do not receive the email verification message, first check your Spam or Junk folder.\\n\\nIf you still cannot find the message, or if the verification link has expired or does not work, use the Resend Verification Email option available in the verification notice displayed in your account.\\n\\nA new verification email will be sent to your registered email address.\"},{\"q\":\"Q6: How can I manage Two-Factor Authentication (2FA)?\",\"a\":\"You can enable Two-Factor Authentication (2FA) when prompted after completing your company registration. If you choose not to enable it at that time, the system will remind you again when you log in.\\n\\nYou can also enable 2FA later from the Settings section in the Telsip Business Portal under the security options.\\n\\nDuring setup, a QR code and a setup key will be displayed. You can use either one to add your Telsip account to your authenticator app. After adding the account, enter the OTP generated by the authenticator app. Once the OTP is verified successfully, 2FA will be enabled.\\n\\nTo disable 2FA, return to the same security settings and choose the disable option. You will be asked to enter a verification code from your authenticator app. Once verified, 2FA will be disabled.\"},{\"q\":\"Q7: What should I do if I lose access to the device with my authenticator app?\",\"a\":\"If you lose access to the device that has your authenticator app, please contact Telsip Support for assistance with regaining access to your account.\\n\\nYou can contact Support through:\\n\\n-WhatsApp: +965 2220 4947\\n-Phone: +965 2220 4947\"},{\"q\":\"Q8: Can I access my Telsip account from multiple devices?\",\"a\":\"Yes. You can access and manage your Telsip Business Portal account from multiple devices, including mobile phones, tablets, and computers, using a web browser.\\n\\nFor security, make sure you only sign in on devices you trust and avoid leaving your account open on shared or public devices.\"}]},\"plans-subscriptions_1787398149\":{\"title\":\"Plans & Subscriptions\",\"desc\":\"Learn about available Telsip plans, subscription options, renewals, and how to manage your current plan.\",\"icon\":\"<svg xmlns=\\\"http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\\" viewbox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\">\\n  <path d=\\\"m12.83 2.18a2 2 0 0 0-1.66 0L2.6 6.08a1 1 0 0 0 0 1.83l8.58 3.91a2 2 0 0 0 1.66 0l8.58-3.9a1 1 0 0 0 0-1.83z\\\" \\\/>\\n  <path d=\\\"m22 12.5-9.17 4.17a2 2 0 0 1-1.66 0L2 12.5\\\" \\\/>\\n  <path d=\\\"m22 17.5-9.17 4.17a2 2 0 0 1-1.66 0L2 17.5\\\" \\\/>\\n<\\\/svg>\",\"faqs\":[{\"q\":\"Q1: How do I subscribe to a Telsip plan?\",\"a\":\"From the Subscriptions section in the Telsip Business Portal, you can choose from five main plans:\\n\\nBusiness Cloud PBX\\nCloud Contact Center\\nSocial Media Platform\\nBusiness Connect\\nAll-in-One Business Platform\\n\\nEach plan is available with monthly or annual billing. After selecting a plan and subscription type, the available add-ons for that plan will be displayed.\\n\\nFor more details about each plan and what it includes, you can review the plan information directly in the Telsip Business Portal or visit telsip.com.\"},{\"q\":\"Q2: What are add-ons, and are they required?\",\"a\":\"Add-ons are optional features that can be added to your selected Telsip plan. The available add-ons vary depending on the plan, and you can review their details directly in the Telsip Business Portal.\\n\\nAdd-ons are not required. They are available if you want to expand your system, add more capabilities, or enhance the features included in your current plan.\"},{\"q\":\"Q3: Where can I view my active subscriptions and purchased services?\",\"a\":\"You can view your active subscriptions from the Subscriptions section in the Telsip Business Portal.\\n\\nFor each subscription, you can see the plan name, subscription status, billing cycle, expiry date, and related details. You can also use the Manage option to access and manage the selected subscription.\"},{\"q\":\"Q4: How does subscription renewal work?\",\"a\":\"Your subscription can renew automatically if you have a saved payment method on your account or if your Telsip Wallet has enough balance to cover the renewal amount.\\n\\nYour saved card details are securely stored and protected.\\n\\nIf there is no saved payment method and your wallet does not have enough balance, the automatic renewal will fail. In this case, you will receive an email notification informing you that the renewal was unsuccessful, and you will need to log in to the Telsip Business Portal and renew the subscription manually.\"},{\"q\":\"Q5: Can I cancel or reactivate my subscription?\",\"a\":\"Yes. You can cancel your subscription from the Telsip Business Portal. Once canceled, it will not renew automatically, but the service will remain active until the end of the current subscription period.\\n\\nIf you change your mind, you can reactivate the canceled subscription as long as the subscription expiry date has not been reached yet.\"},{\"q\":\"Q6: What happens when my subscription expires?\",\"a\":\"When your subscription expires, the service will stop. You will then have a 30-day grace period during which you can renew the subscription and restore the service.\\n\\nIf the subscription is not renewed within this grace period, the related service data will be deleted. After that, if you want to use the service again, you will need to subscribe and set it up again from the beginning.\"},{\"q\":\"Q7: Can I purchase more than one Telsip subscription or service?\",\"a\":\"Yes. You can purchase and manage more than one Telsip subscription or service from the same company account, depending on your business needs.\"},{\"q\":\"Q8: Can I renew my subscription before its expiry date?\",\"a\":\"Yes. You can renew your subscription before its expiry date from the Telsip Business Portal.\\n\\nEach renewal extends the subscription by one year, and you can renew up to three times in advance, allowing you to extend your subscription for up to 3 years ahead.\"},{\"q\":\"Q9: What is a Telsip Spark?\",\"a\":\"A Telsip Spark is a dedicated cloud server instance created to run your Telsip service on Amazon Web Services (AWS).\\n\\nEach Spark is provisioned based on the plan and add-ons selected by the customer, so the server specifications and available resources are determined according to the selected service requirements.\\n\\nEach Spark is also protected by a strong firewall and includes dedicated registration domains for connecting to the service using different communication methods.\"},{\"q\":\"Q10: Where can I view and manage my Spark?\",\"a\":\"You can view and manage your Spark services from the Spark Management section in the Telsip Business Portal.\\n\\nFor each Spark, you can view information such as:\\n\\n-The subscribed plan\\n-Service status\\n-Billing cycle\\n-Spark number\\n-Start date\\n-Renewal date\\n-Registration domains\\n\\nYou can also access the available management actions for each Spark from this section.\"},{\"q\":\"Q11: What registration domains are provided with my Telsip Spark?\",\"a\":\"Each Telsip Spark provides two registration domains:\\n\\nA dedicated domain for WebRTC connections, designed to provide reliable connectivity for supported web and application-based connections across different network environments.\\nA registration domain for TCP, UDP, and TLS connections, which can be used with supported SIP devices and applications.\\n\\nBoth domains can be viewed from the Spark Management section in the Telsip Business Portal.\"},{\"q\":\"Q12: How do I access my Telsip server (My Spark)?\",\"a\":\"After your Telsip Spark is created, an email will be sent to the registered company email address with a link to Set Your Admin Password.\\n\\nUse this link to create your admin password and then use it to access your server.\"},{\"q\":\"Q13: What actions can I perform from Spark Management?\",\"a\":\"From the Spark Management section, you can view your Spark details and use the available management options, such as:\\n\\n-Viewing service information\\n-Viewing registration domains\\n-Resetting the admin password\\n-Suspending the Spark service, when available\\n\\nThe available actions may depend on the current status of the Spark.\"},{\"q\":\"Q14: Can I add or remove add-ons after purchasing my plan?\",\"a\":\"Yes. You can add new add-ons after purchasing your Telsip plan.\\n\\nIf an add-on is added after the subscription has already started, you will only be charged for the remaining period of the current subscription.\\n\\nIf you remove an add-on, it will remain available until the end of the current subscription period, but it will not renew with your main subscription.\"},{\"q\":\"Q15: Can I request a custom Telsip plan?\",\"a\":\"Yes. If the available Telsip plans do not fully meet your business requirements, you can request a custom plan tailored to your needs.\\n\\nTo discuss your requirements, contact Telsip Support at +965 2220 4947 or email info@telsip.com.\"},{\"q\":\"Q16: Can I change my billing cycle from monthly to annual or vice versa?\",\"a\":\"You can change your subscription from monthly to annual billing. The change will take effect at the next subscription renewal.\\n\\nChanging an annual subscription back to monthly billing is not supported.\"}]},\"did-numbers_1787410100\":{\"title\":\"DID Numbers\",\"desc\":\"Learn how to purchase, manage, use, renew, and configure DID numbers.\",\"icon\":\"<svg viewbox=\\\"0 0 24 24\\\" xmlns=\\\"http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\\">\\n  <path d=\\\"M6.62 10.79a15.05 15.05 0 006.59 6.59l2.2-2.2a1 1 0 011.01-.24c1.12.37 2.33.57 3.58.57a1 1 0 011 1V20a1 1 0 01-1 1C10.61 21 3 13.39 3 4a1 1 0 011-1h3.5a1 1 0 011 1c0 1.25.2 2.46.57 3.58a1 1 0 01-.25 1.01l-2.2 2.2z\\\" \\\/>\\n<\\\/svg>\",\"faqs\":[{\"q\":\"Q1: What is a DID number?\",\"a\":\"A DID number is a Kuwaiti landline number that can be used to make and receive calls.\\n\\nYou can use the DID number to call Kuwaiti numbers at no additional call charge. You can also add credit to the number and use it to make international calls.\\n\\nThe DID number can be used with a Telsip server, a compatible third-party server, or the Telsip Mobile Application.\"},{\"q\":\"Q2: Which DID numbers are available, and who can purchase them?\",\"a\":\"Telsip currently provides Kuwaiti DID numbers only.\\n\\nThese numbers are available for purchase by Kuwaiti companies whose company information and required documents have been successfully verified through the Telsip Business Portal.\"},{\"q\":\"Q3: How can I purchase a DID number, and do I need to upload company documents every time?\",\"a\":\"You can purchase a DID number in two ways through the Telsip Business Portal:\\n\\n-Purchase it separately from the DID Numbers section.\\n-Add it as an Add-on when purchasing a plan or after purchasing it\\n\\nBefore purchasing DID numbers, your company must be verified by uploading the required company documents and having them approved.\\n\\nYou only need to upload the company documents once. After your company is verified, you can purchase additional DID numbers without submitting the same documents again, unless one of the previously submitted documents has expired and needs to be renewed.\"},{\"q\":\"Q4: Can I choose my DID number when purchasing?\",\"a\":\"Yes. When purchasing a DID number, you will see a list of available numbers and can choose one or multiple numbers depending on your needs.\\n\\nIf you purchase the DID number separately, both the monthly and annual prices will be displayed next to each available number.\\n\\nIf the DID number is purchased as an Add-on, the displayed price will match the billing cycle of the main subscription. If the subscription is monthly, the monthly DID price will be displayed; if it is annual, the annual price will be displayed.\"},{\"q\":\"Q5: Can I purchase more than one DID number?\",\"a\":\"Yes. You can purchase multiple DID numbers in a single order or place separate orders for additional numbers whenever needed.\"},{\"q\":\"Q6: Where can I view and manage my DID numbers, and how do I use them?\",\"a\":\"You can view all your DID numbers from the DID Numbers section in the Telsip Business Portal, whether they were purchased separately or as an Add-on with a Telsip Spark.\\n\\nIf a DID number was purchased separately, you can view its registration credentials from the DID Numbers section and use them with a compatible third-party server or supported application.\\n\\nIf the DID number was purchased as an Add-on with a Telsip Spark, it will be added to the Spark automatically, with no need for manual configuration.\"},{\"q\":\"Q7: Can I use my DID number with the Telsip Mobile Application?\",\"a\":\"Yes. You can use your DID number with the Telsip Mobile Application using the registration credentials provided for the DID:\\n\\n-Username\\n-Password\\n-Domain\\n\\nWhen configuring the DID in the Telsip Mobile Application, use port 7443 with the domain in the following format:\\n\\nDOMAIN:7443\"},{\"q\":\"Q8: How many channels are included with a DID number, and can I increase them?\",\"a\":\"By default, each DID number includes:\\n\\n-5 incoming channels\\n-1 outgoing channel\\n\\nIf you need more capacity, you can increase the number of channels from the DID Numbers section in the Telsip Business Portal.\"},{\"q\":\"Q9: Can I make international calls with my DID number, and how do I add credit?\",\"a\":\"Yes. You can use your DID number to make international calls after adding credit to it.\\n\\nYou can add credit directly from the DID Numbers section in the Telsip Business Portal. Once the balance is added successfully, it can be used for international calls.\"},{\"q\":\"Q10: How does DID renewal work?\",\"a\":\"If the DID number was purchased as an Add-on with a Telsip plan, it will renew together with the main subscription and follow the same billing cycle, whether monthly or annual.\\n\\nIf the DID number was purchased separately, it will renew as an independent subscription. Separate DID numbers are available with both monthly and annual billing.\"},{\"q\":\"Q11: Can I cancel my DID number subscription, and what happens to the number afterward?\",\"a\":\"Yes. You can cancel the renewal of your DID number subscription. The number will remain active until the current service expiry date and will not renew automatically.\\n\\nOnce the expiry date is reached, the DID number will be removed directly from your account. No grace period applies when the subscription has been canceled in advance.\"},{\"q\":\"Q12: What happens if my DID number subscription expires?\",\"a\":\"If your DID subscription expires, the number will stop working. You will then have a 30-day grace period during which you can renew the subscription and restore the DID service.\\n\\nIf the subscription is not renewed within the 30-day grace period, the DID number will be removed completely from your account.\"}]},\"payments-billing_1787399171\":{\"title\":\"Payments & Billing\",\"desc\":\"Learn about payment methods, invoices, payment history, saved cards, and managing your Telsip Wallet.\",\"icon\":\"<svg xmlns=\\\"http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\\" viewbox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\">\\n  <path d=\\\"M6 2h12a2 2 0 0 1 2 2v18l-4-2-4 2-4-2-4 2V4a2 2 0 0 1 2-2z\\\" \\\/>\\n  <path d=\\\"M8 7h8\\\" \\\/>\\n  <path d=\\\"M8 11h8\\\" \\\/>\\n  <path d=\\\"M8 15h5\\\" \\\/>\\n<\\\/svg>\",\"faqs\":[{\"q\":\"Q1: What payment methods are available?\",\"a\":\"Telsip supports several payment methods, including:\\n\\n-Credit and debit cards\\n-Apple Pay\\n-Google Pay\\n-Samsung Pay\\n-KNET\\nOther supported local payment methods available through the payment gateway\\n\\nThe available options will be displayed during checkout.\"},{\"q\":\"Q2: When will my service be activated after payment?\",\"a\":\"Your service is activated automatically after a successful payment. You will first receive a payment confirmation email, and within just a few minutes, your purchased service will be available to access and use.\"},{\"q\":\"Q3: Where can I find my invoices and payment history?\",\"a\":\"You can review your billing and payment information from several sections in the Telsip Business Portal:\\n\\n-The Orders section shows your orders and related purchase details.\\n-The Payments section shows payments made using different payment methods.\\n-The Wallet section includes a transaction history showing amounts deducted from your wallet.\\n\\nIn addition, an invoice is sent to your registered email address immediately after a successful subscription purchase.\"},{\"q\":\"Q4: How can I add funds to my Telsip Wallet?\",\"a\":\"You can add funds to your Telsip Wallet from the Wallet section in the Telsip Business Portal.\\n\\nYou can add an amount between KWD 20 and KWD 2,000, then complete the payment using any of the supported payment methods.\\n\\nOnce the payment is completed successfully, the amount will be added to your wallet balance and can be used for future payments and subscription renewals.\"},{\"q\":\"Q5: Can I save a payment method for future payments?\",\"a\":\"Yes. You can save your payment cards in the Payment Cards section of the Telsip Business Portal. From there, you can add new cards or remove saved cards at any time.\\n\\nSaved payment methods can be used for future payments and automatic subscription renewals.\"},{\"q\":\"Q6: What should I do if my payment fails?\",\"a\":\"If your payment fails, first make sure that all required payment information has been entered correctly and that there is sufficient balance available.\\n\\nYou should also check whether there is any issue or restriction from your bank or card provider.\\n\\nIf everything appears to be correct and you suspect that the issue is related to Telsip, please contact Telsip Support via WhatsApp at +965 2220 4947.\"},{\"q\":\"Q7: Can I use my Telsip Wallet balance to pay for subscriptions?\",\"a\":\"Yes. You can use your Telsip Wallet balance to pay for subscriptions and subscription renewals.\\n\\nIf your wallet balance is enough to cover the full amount, the payment will be deducted from the wallet. If the balance is not sufficient, the available wallet balance will be deducted first, and the remaining amount will be paid using a saved payment card. If no saved card is available, you will be redirected to the payment gateway to complete the remaining payment.\"}]},\"support-troubleshooting_1787401159\":{\"title\":\"Support & Troubleshooting\",\"desc\":\"Find answers to common issues, troubleshooting steps, and ways to contact Telsip Support when you need assistance.\",\"icon\":\"<svg xmlns=\\\"http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\\" viewbox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\">\\n  <circle cx=\\\"12\\\" cy=\\\"12\\\" r=\\\"10\\\" \\\/>\\n  <circle cx=\\\"12\\\" cy=\\\"12\\\" r=\\\"4\\\" \\\/>\\n  <line x1=\\\"4.93\\\" x2=\\\"9.17\\\" y1=\\\"4.93\\\" y2=\\\"9.17\\\" \\\/>\\n  <line x1=\\\"14.83\\\" x2=\\\"19.07\\\" y1=\\\"14.83\\\" y2=\\\"19.07\\\" \\\/>\\n  <line x1=\\\"14.83\\\" x2=\\\"19.07\\\" y1=\\\"9.17\\\" y2=\\\"4.93\\\" \\\/>\\n  <line x1=\\\"14.83\\\" x2=\\\"18.36\\\" y1=\\\"9.17\\\" y2=\\\"5.64\\\" \\\/>\\n  <line x1=\\\"4.93\\\" x2=\\\"9.17\\\" y1=\\\"19.07\\\" y2=\\\"14.83\\\" \\\/>\\n<\\\/svg>\",\"faqs\":[{\"q\":\"Q5: What should I do if my DID number is not working or not receiving calls?\",\"a\":\"If your DID number is configured on a server, first make sure the number is registered and that the inbound and outbound routes are configured correctly.\\n\\nFor incoming calls, the DID number in the Inbound Route should be entered in the following format:\\n\\n965222XXXXX\\n\\nFor outgoing calls, the Kuwait country code 965 must be added before the destination number. It is recommended to configure 965 as a prepend in the outbound route so users do not need to enter it manually each time.\\n\\nIf your DID number is configured on the Telsip Mobile Application, make sure the device has an active internet connection. When making outgoing calls, dial 965 before the destination number.\\n\\nFor incoming calls, regardless of whether the DID is configured on a server or the Telsip Mobile Application, the caller does not need to dial 965 before your DID number.\"},{\"q\":\"Q1: What should I do if I have an issue with my Telsip account, subscription, payment, or service?\",\"a\":\"If you experience an issue with your Telsip account, subscription, payment, wallet, or service that you cannot resolve through the Telsip Business Portal, please contact Telsip Support for assistance.\\n\\nThis may include issues such as service activation, accessing a purchased service, unexpected subscription status, payment or wallet problems, account access issues, or other unexpected system behavior.\"},{\"q\":\"Q2: How can I contact Telsip Support and track my support ticket?\",\"a\":\"You can contact Telsip Support through any of the following channels:\\n\\n-WhatsApp: +965 2220 4947\\n-Phone: +965 2220 4947\\n-Email: support@telsip.com\\n-Support Ticket: Open the Support section in the Telsip Business Portal, select Create Ticket, and submit the details of your issue.\\n\\nYou can track the status of your support ticket from the same Support section. Any updates to your ticket will also be sent to your registered email address.\\n\\nIf you cannot access the Telsip Business Portal, you can still contact Support through WhatsApp, phone, or email.\"},{\"q\":\"Q3: What information should I provide when contacting Telsip Support?\",\"a\":\"When contacting Telsip Support via WhatsApp, phone, or email, provide the relevant information needed to help the support team identify and investigate the issue, such as:\\n\\n-Your company name\\n-The affected service or subscription\\n-A clear description of the issue\\n-Any error message you received\\n-A screenshot, if available\\n\\nIf you are creating a support ticket from the Telsip Business Portal, you only need to enter the details of the issue, as your company and account information are already associated with the ticket.\"},{\"q\":\"Q4: What should I do if I forget my Telsip server admin password?\",\"a\":\"If you forget your Spark admin password, you can reset it at any time from the Spark Management section in the Telsip Business Portal using the Reset Password option.\\n\\nIf you are still unable to access the server after resetting the password, please contact Telsip Support for assistance.\"}]}};\nconst counterTpl  = \"We provide more than {n} answers to serve you\";\nconst noResults   = \"No matching results found\";\nlet currentCat    = \"registration-account-setup_1787395951\";\n\nfunction render(){\n    const grid = document.getElementById('tfaqCatGrid');\n    grid.innerHTML = Object.keys(tfaqData).map(key=>`\n        <div class=\"category-card ${currentCat===key?'active':''}\" onclick=\"window._tfaqSetCat('${key}')\">\n          <div class=\"icon-box\">${tfaqData[key].icon}<\/div>\n          <h3>${tfaqData[key].title}<\/h3>\n          <p>${tfaqData[key].desc}<\/p>\n        <\/div>`).join('');\n    renderFaqs();\n    const total = Object.values(tfaqData).reduce((a,c)=>a+c.faqs.length,0);\n    document.getElementById('tfaqCounter').innerText = counterTpl.replace('{n}', total);\n}\n\nfunction renderFaqs(search=''){\n    const container = document.getElementById('tfaqList');\n    let items = [];\n    if(search){\n        Object.values(tfaqData).forEach(c=>{\n            items.push(...c.faqs.filter(f=>\n                f.q.toLowerCase().includes(search.toLowerCase()) ||\n                f.a.toLowerCase().includes(search.toLowerCase())\n            ));\n        });\n        document.getElementById('tfaqCatsSection').style.display='none';\n    } else {\n        items = tfaqData[currentCat] ? tfaqData[currentCat].faqs : [];\n        document.getElementById('tfaqCatsSection').style.display='block';\n    }\n    if(!items.length){\n        container.innerHTML=`<div style=\"padding:40px;text-align:center;color:#717182\">${noResults}<\/div>`;\n        return;\n    }\n    container.innerHTML = items.map((f,i)=>`\n        <div class=\"faq-item ${i===0&&!search?'open':''}\">\n          <button class=\"faq-header\" onclick=\"this.parentElement.classList.toggle('open');this.nextElementSibling.style.maxHeight=this.parentElement.classList.contains('open')?this.nextElementSibling.scrollHeight+'px':null\">\n            <span>${f.q}<\/span><span class=\"chevron\"><svg viewBox=\"0 0 24 24\"><polyline points=\"6 9 12 15 18 9\"\/><\/svg><\/span>\n          <\/button>\n          <div class=\"faq-content\"><div class=\"faq-inner\">${f.a}<\/div><\/div>\n        <\/div>`).join('');\n    container.querySelectorAll('.faq-item.open .faq-content').forEach(el=>{ el.style.maxHeight = el.scrollHeight + 'px'; });\n}\n\nwindow._tfaqSetCat = function(key){\n    currentCat = key;\n    document.getElementById('tfaqSearch').value='';\n    render();\n};\n\ndocument.getElementById('tfaqSearch').addEventListener('input',e=>renderFaqs(e.target.value));\nrender();\n})();\n<\/script>\n    <\/code><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div  class=\" pg-custom-vc    vc_row wpb_row section vc_row-fluid \" style=\"text-align:left; display:block;    margin-left:0px;margin-right:0px;\"     ><div class=\"container\" style=\"padding: 0px 0px;  \"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>\n.help-header h1{\n    font-size:3.5rem;\n}\n    .help-header p{\n        font-size:2rem!important;\n    }\n    .search-icon {\n        right: 20px;\n        left: unset;\n\n    }\n<\/style>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Help &amp; Service Center We are here to help you every step of the way. 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