The Ticket Subcategories section is used to create and manage secondary classifications within ticket categories. It allows administrators and supervisors to organize tickets more precisely by assigning subcategories under a selected main category.
This section helps administrators and supervisors improve ticket classification and make ticket filtering, routing, and reporting more structured.
Add Subcategory
The Add Subcategory section is used to create a new secondary classification for tickets.
Title: Defines the name assigned to the ticket subcategory.
Category: Specifies the main ticket category under which the subcategory is created.