The Call Tags page allows administrators, agents and supervisors to create and manage tags used to categorize calls. Tags provide a simple way to classify Call Detail Record (CDR) entries, making it easier to organize, identify, and filter calls based on their purpose or category.
Creating a Call Tag
To create a new call tag:
- Enter a name in the Tag Name field.
- Select a color from the available Tag Color options.
- Click Save.
The new tag will be added to the list of available call tags and can then be used when categorizing calls.
Number of Calls
The Number of Calls column displays how many calls are currently associated with each tag.
This helps supervisors quickly understand how frequently each category is being used.