The Contact Tags section is used to create and manage tags for categorizing contact records within the Call Center system. It allows users to assign visual labels to contacts and use those tags for organization and filtering.
This section helps administrators classify contacts by type, priority, customer category, or other business requirements.
Creating a Contact Tag
To create a new contact tag:
- Enter a name in the Tag Name field.
- Select a color from the available Tag Color options.
- Click Save.
The new tag will be added to the list of available contact tags and can then be used when categorizing contacts.
Number of Contacts
Displays the number of contact records currently associated with the tag.