The Call Controls section provides the main routing and call handling tools used to manage how calls move through the PBX system. It allows administrators to define how incoming calls are received, how outgoing calls are routed, and how call behavior changes based on time, caller information, or configured routing rules.
This section includes inbound routes, outbound routes, time conditions, and Auto CLIP. These controls help ensure calls are delivered to the correct destination, outgoing calls use the appropriate trunk, business-hour routing is applied correctly, and return calls can be handled more efficiently.