The Custom Fields module lets administrators define additional fields that enhance ticket forms in addition to the default options. These fields allow for better categorization, data capture, and ticket routing based on business-specific needs.
Add Ticket Custom Fields
Field name: System identifier used internally. Must be unique.
Label: The name users will see on the form.
Help text: Optional guidance text displayed below the field to help users understand what’s expected.
Data type: Defines the input format: text, number, list, date, checkbox, etc.
Max length (characters): Limits the number of characters (applies to text fields).
List values: Applies to list type only. Enter options separated by a comma.
Ordering: Numerical value that sets the order this field appears on the form. Lower numbers appear first.
Required?:Toggle to force users to fill out this field before submitting the ticket.
Staff Only?: Restrict visibility to staff only; hidden from external users.
Category: Associate the field with a specific ticket category (e.g., Sales, Support).
Display on Ticket List: If enabled, this field will appear as a column in the main ticket list view.