IVR Enhancements
Added Sound Prompt support in IVR configuration.
This enhancement allows administrators to define audio prompts for IVR behavior, improving caller guidance and interaction during IVR navigation.
Call Center Contact Tags
Added Contact Tags in the Call Center module.
Contact tags help teams classify, organize, and filter contacts more effectively based on business needs, customer type, campaign, or support category.
Music on Hold Enhancements
Improved Music on Hold handling by supporting playlist behavior.
Administrators can manage multiple Music on Hold files as a playlist, improving audio management for callers waiting on hold.
Random Music on Hold Playback
Added a Random option for Music on Hold.
When enabled, Music on Hold files can be played in random order, providing a less repetitive waiting experience when multiple audio files are available.
Queue Enhancements
Added the Agent Ringing option for queues.
This option gives administrators more control over what callers hear while the system attempts to connect the call to an available agent.
Destination Enhancements
Added Voicemail as an available destination across destination selections.
This allows administrators to route calls directly to voicemail from supported call flow configurations.
Arabic Asterisk Sound Package
Added Arabic Asterisk sound support.
Administrators can switch system audio prompts between Arabic and English, allowing the PBX to provide a better caller experience for Arabic-speaking users.
Global Blacklist Enhancements
Added Pattern support in the Global Blacklist.
This allows administrators to define blacklist rules using number patterns, providing more flexible control over blocked inbound or outbound calls.
Advanced PBX Settings
Added advanced PBX setting options to provide more control over call display behavior and transfer-related restrictions.
These settings help administrators fine-tune PBX behavior according to operational and security requirements.
Call Center Agent Chat Enhancements
Added React and Reply options in the Call Center agent chat application.
These improvements make internal chat communication more interactive and organized by allowing agents to respond directly to messages and add reactions.
Stability Improvements
Fixed several system issues to improve reliability, usability, and overall system stability.