DID Numbers

The DID Numbers section allows you to purchase, view, and manage all DID numbers associated with your Telsip company account.

You can purchase a DID number in two ways:

• As a standalone DID subscription, without purchasing a Telsip Spark.
• As an Add-On with a Telsip Spark subscription.

Regardless of how the number is purchased, all your DID numbers will be available in the DID Numbers section for easy management.

Buy a New DID Number

To purchase a standalone DID number:

• Click Buy New DID.
• Select one or more numbers from the available DID list.
• Each available number displays its Monthly and Annual price.
• Select your preferred billing cycle:
  • Monthly
  • Annual
• If you select the annual subscription, the available annual saving is displayed before you continue.
• Each DID includes by default:
  • 5 Incoming Channels
  • 1 Outgoing Channel
• You can optionally add extra channels during the purchase process.

Before continuing, review the Pricing Summary, which displays:

• Selected DID number(s)
• DID subscription price
• Extra channel charges, if any
• Total amount to be paid

Company Verification

DID numbers are available only to verified companies registered in Kuwait.

If your company has not yet been verified, the Company Verification process will appear during the DID purchase.

The verification process includes:

1. Company Type
   Select the applicable company type from the available options:
   • Companies
   • Establishments & Industrial/Craft Licenses
   • Professional Practice License
   • Government Entities
2. Upload Documents
   Upload the required company documents based on the selected company type.
3. Manager Confirmation
   After the required documents are uploaded, the registered manager’s details will appear for confirmation.
4. Kuwait Mobile ID Verification
   Once you continue, a verification request is sent to the manager through the Kuwait Mobile ID (Hawiyti) application.
   • If the manager approves the request, the verification process continues successfully.
   • If the manager rejects the request, the verification process fails.
   • The request remains active for 5 minutes.
   • If the request expires before the manager approves or rejects it, you must wait 15 minutes before starting a new verification request.

📌 Notes:

• The required documents vary depending on the selected company type.
• Company verification does not need to be repeated for every DID purchase. However, when any submitted company document is approaching expiry, the system will request updated documents. This request appears about one month before the document expires.

DID Numbers List

• After purchase, your DID numbers are displayed in the Company DID Numbers section.
• You can use the search bar to quickly find a specific number by entering the DID number.
• Each DID card displays:
  • DID Number
  • Associated Spark, if applicable
  • Number of Channels
  • Available Balance
  • Next Renewal date

Standalone DID vs. DID with Telsip Spark

DID Purchased with a Telsip Spark

If the DID is purchased as an Add-On with a Telsip Spark:

• The DID is added as part of the Spark subscription.
• Its billing cycle follows the same billing cycle as the Spark subscription.
• If the Spark subscription is Monthly, the DID Add-On is billed monthly.
• If the Spark subscription is Annual, the DID Add-On is billed annually.
• The DID is automatically added and configured on the associated Spark.
• No separate DID credentials are required from the Business Portal.
• The Kuwait country code 965 can be configured as a prepend in the Spark outbound routing, allowing users to dial local Kuwait numbers without manually entering 965.

Standalone DID

If the DID is purchased without a Telsip Spark:

• The DID has its own independent Monthly or Annual subscription.
• The Credentials option becomes available.
• These credentials can be used to configure the DID on a compatible:
  • Third-party PBX
  • IP Phone
  • Supported application

📌Important: When using a standalone DID outside a Telsip Spark, outgoing calls to Kuwait must include the country code 965 before the destination number. Enter 965 directly, without adding 00 or +.

DID Credentials

• For standalone DID numbers, click Credentials to view the registration information required to configure and use the number.
• Before the credentials are displayed, you will be asked to enter your company account password for security verification.
• Once the password is confirmed, the DID registration credentials will be displayed.
• The Credentials option is not displayed for DID numbers connected to a Telsip Spark because those numbers are configured automatically on the Spark.

Connection Port

When configuring a standalone DID on a compatible PBX, IP Phone, or application, use:

• Transport: TCP
• Port: 5060

📌 Notes:

• Use the connection details exactly as displayed in the Credentials section.
• When using the Telsip Mobile Application, the DID connects using WSS (WebSocket Secure) on port 7443.

Share Credentials

From the Credentials window, you can share the DID registration details through:

• WhatsApp
• Email

This makes it easy to send the credentials to the person or device administrator who will configure the DID.

Register on the Telsip Mobile Application

You can register the DID on the Telsip Mobile Application using the displayed QR Code.

• Open the Telsip Mobile Application.
• Scan the QR Code shown in the Credentials window.
• The DID registration details will be added automatically for faster setup.
• You can also use the Share option below the QR Code to share it when needed.

Upgrade Channels

Click Upgrade from the DID card to increase the number of channels available for that DID number.

The upgrade window shows:

• Your current number of channels.
• The number of Extra Channels you want to add.
• The resulting total number of Outgoing and Incoming channels.
• The price per additional channel.
• The total upgrade cost before you confirm.

Each DID starts with:

• 1 Outgoing Channel
• 5 Incoming Channels

For every additional channel you purchase:

• 1 Outgoing Channel is added.
• 1 Incoming Channel is added.

Example: If you currently have 1 outgoing channel and add 1 Extra Channel, your DID will support:

• 2 Outgoing Channels
• 6 Incoming Channels

The total cost is calculated automatically based on the number of extra channels selected and the applicable price per channel.

Recharge DID Balance

Click Recharge to add credit to your DID number.

• Enter the recharge amount in USD.
• The system first checks your company’s Main Wallet balance.
• If the Wallet has sufficient funds, the recharge amount is deducted directly from the Wallet.
• If the Wallet balance is insufficient:
  • The remaining amount can be charged to a saved payment card on the company account, if available.
  • Otherwise, you will be redirected to the payment gateway to complete the payment.
• If you have an eligible Promo Code, you can apply it before completing the recharge.
• Click Recharge Now to confirm the recharge.

📌 Note: DID calling balance is managed in USD, regardless of the display currency selected in the Business Portal.

International Calls

The DID balance can be used for international calls.

📌 Note: Dial the destination number using the country code directly, without adding 00 or + before the country code.

Example: For Saudi Arabia, dial 9665XXXXXXXX, not 009665XXXXXXXX or +9665XXXXXXXX.

Transfer Balance

You can transfer balance from one DID number to another within the same company account.

To transfer balance:

• Click Transfer on the DID card.
• Select the destination DID number from your company’s available DID numbers.
• Enter the amount you want to transfer.
• Confirm the transfer.

📌 Note: Balance transfers are only available between DID numbers that belong to the same company account. You cannot transfer balance to a DID number owned by another company.

Call Details

Click Call Details to view the complete CDR (Call Detail Records) for a DID number.

The Call Details page includes all inbound and outbound calls associated with the selected DID, along with call duration, destination, and cost information.

You can filter the call records by:

• From Date
• To Date
• Remote Number
• Destination
• Direction: Inbound, Outbound, or All Directions
• Click Reset to clear the applied filters.

For each call, the report displays:

• Call Start
• Direction
• Remote Number
• Destination
• Duration
• Cost / min
• Debit / min
• Cost
• Debit

You can also adjust the number of records displayed per page using the Rows per page option.

📌 Note: If no calls match the selected filters or the DID has no call activity yet, the page will display No calls found.

Renewal

Each DID card displays its Next Renewal date.

Standalone DID Numbers

• The DID renews independently according to its selected Monthly or Annual billing cycle.
• You can renew the DID in advance for up to 3 years.
• Each renewal extends the current expiration date according to the selected billing cycle:
  • Monthly subscription: extends the DID by 1 month.
  • Annual subscription: extends the DID by 1 year.
• You can repeat the renewal process until the DID is renewed up to 3 years ahead.

Example: If your DID currently expires in 2026, you can renew it in advance until its expiration date reaches 2029.

DID Numbers Purchased with a Telsip Spark

• The DID renewal follows the Spark subscription renewal.
• The DID does not renew as a separate standalone subscription.
• Its renewal period remains aligned with the Spark’s Monthly or Annual billing cycle.

Cancel Subscription

• For eligible standalone DID subscriptions, click Cancel Subscription to stop future renewal.
• The DID remains active until the end of its current paid subscription period.
• After the subscription expires, the DID will no longer be available for use.