The v2.x.x release series introduced the first phase of the new interface while keeping the legacy interface available through the Interface Switcher. This series improved usability, and enhanced Call Center features such as missed call messages, contact tags, agent status filtering, and chat reactions and replies.
It also added several PBX improvements, including IVR sound prompts, Music on Hold playlists with random playback, agent ringing in queues, voicemail destinations, Arabic and English Asterisk sound selection, Global Blacklist pattern support, and advanced PBX settings.
Overall, v2.x.x served as a transition series that improved system functionality, expanded PBX and Call Center features, and prepared the platform for the fully redesigned experience introduced in later versions.