Introduction
Telsip Cloud PBX is a cloud-based telephony platform designed to help businesses manage calls, users, extensions, trunks, queues, routing rules, recordings, and system security from a centralized web interface.
The platform also supports the Telsip Mobile App, allowing users to connect to the Cloud PBX using WebRTC technology. This enables employees and agents to make and receive business calls from their mobile devices without requiring traditional desk phones, while keeping communication connected to the same PBX environment.
The system provides administrators with the tools needed to configure PBX services, monitor call activity, manage users and permissions, secure access, and maintain reliable communication across teams and branches. As a cloud PBX solution, it reduces the need for complex on-premise telephony infrastructure while providing flexible administration, remote access, and scalable call management.
Telsip Cloud PBX is suitable for organizations that need professional call handling, centralized control, secure SIP connectivity, and advanced PBX features such as IVR, queues, ring groups, call routing, voicemail, recordings, and real-time system monitoring.
Brief Section Summary
Dashboard
Provides a real-time overview of PBX status, active calls, system resources, storage usage, network interface status, registered extensions, SIP trunks, and concurrent calls.
Extensions
Used to create and manage phone extensions, including user information, voicemail, codecs, transport settings, IP restrictions, and extension destinations.
Trunks
Manages SIP trunk connections used to route calls between the PBX and external providers or remote SIP systems.
PBX Features
Includes IVR, ring groups, paging/intercom, blacklist rules, call controls, and feature codes used to manage call flows and telephony behavior.
Voice & Audio
Manages voice prompts, music on hold, audio files, and system language settings used in call flows and automated announcements.
Queues
Used to distribute incoming calls to agents or extensions based on configured strategies, caller announcements, capacity settings, and failover destinations.
CDRs
Provides detailed call records, including call type, caller ID, destination, agent, duration, status, and recording availability for reporting and troubleshooting.
SIP Settings
Controls SIP NAT and transport settings to ensure reliable registration, call setup, media routing, and compatibility with endpoints and providers.
System
Includes system-level configuration such as network settings, VPN, SMTP, LDAP, hostname, session timeout, storage, and general server settings.
Security
Provides firewall and Fail2ban tools to protect the PBX from unauthorized access, suspicious activity, and unwanted network traffic.
Maintenance
Includes service restart, server reboot, backup creation, restore operations, backup downloads, and backup logs for system recovery and administration.
Authentication
Manages users, end users, groups, permissions, blocked users, activation logs, OTP, CAPTCHA, and login security settings.
Status
Displays the live availability of extensions and SIP trunks, helping administrators verify registration and connectivity.
Audit Log
Tracks user activity and system requests, including accessed URLs, HTTP methods, response codes, timestamps, and user IP addresses.