The Reports Module is your centralized location for accessing analytics across all communication channels within the system. It helps supervisors, managers, and admins evaluate performance.
Available Report Types
Agent Reports
Monitor agent activities such as login times, breaks, and logout details.
Call Reports
Review all inbound and outbound call details, including durations, outcomes, and timestamps.
Auto Dialer Reports
Analyze automated dialing campaigns, including call attempts, connect rates, and drop-offs.
Tickets Reports
Get insight into support ticket performance, track resolution speed, volume, and escalations.
Email Reports
Measure email interaction effectiveness including delivery rates, responses, and resolution times.
SMS Reports
Track outgoing and incoming text message performance with delivery and failure metrics.
Web Chat Reports
Evaluate the volume and efficiency of live chat sessions across your web interface.
WhatsApp Reports
View interaction data for WhatsApp Business conversations, ideal for tracking response behavior and agent engagement.
