The End User account is used to provide customers or external users with controlled access to the system. It allows them to access and follow up on their own support tickets without providing access to internal administrative or agent functions.
End users can view their assigned tickets, track ticket status and follow the progress of their support requests. This provides customers with a simple way to monitor their requests while keeping internal call center operations and system management restricted to authorized staff.
Add End User
The Add End User section is used to create a new end user account with the basic information required to access the system.
Account Information
Username defines the username used to sign in to the account.
Password defines the password used to authenticate the end user.
Confirm Password is used to confirm the account password.
Email specifies the email address associated with the end user account.
Mobile specifies the mobile number associated with the account.
Country defines the country associated with the end user.
Timezone specifies the timezone used for the end user’s account and related activities.