The Support section allows you to create, manage, and follow technical support tickets directly from the Telsip Business Portal.
- To create a new ticket:
- Click Create Ticket.
- Select the ticket Category:
- Issue: Use this option when you are experiencing a problem with your account or service.
- Inquiry: Use this option when you have a question or need more information.
- Enter a clear description of your issue or question.
- Click Submit to send the ticket to the Telsip technical support team.
- After submitting the ticket:
- The ticket will appear in the Technical Support Tickets section.
- Each ticket displays its:
- Category
- Short description
- Current status, such as Open, In Progress, Resolved, or other available statuses.
- Creation date and time
- Click any ticket to open its full details.
- Inside the ticket details page, you can view:
- The ticket status
- The original description
- The creation date and last update date
- Your registered contact information
- The complete ticket activity history
- Any updates or replies related to the support request
- You can also use the Add Reply section to send additional information or respond to the technical support team without creating a new ticket.
📌 Notes:
- An email notification is sent to the user who created the ticket when the ticket is submitted. Additional email notifications are also sent whenever the ticket is updated, including changes to its status or when a new reply is added.
- Since the ticket is created from your logged-in Business Portal account, your company and contact details are automatically associated with the request.
- File attachments are planned for a future update. Once available, you will be able to attach screenshots or supporting documents when creating or replying to a support ticket.
- You can access the Support section at any time using the Support button in the Top Bar.
Other Support Channels
- In addition to creating a support ticket from the Telsip Business Portal, you can also contact the Telsip support team through:
- WhatsApp: +965 2220 4947
- Phone: +965 2220 4947
- Email: support@telsip.com
📌 Note: In addition to the Support section, a persistent WhatsApp support button is available throughout the portal for quick access to the support team.