The Agent Chat section is used to support direct internal communication between agents within the Call Center system. It allows agents, supervisors, and administrators to view available users, check online or offline status, and exchange real-time messages without leaving the management interface.
This section helps internal teams coordinate tasks, share updates, and communicate quickly during daily Call Center operations.
Agent Availability
The user list displays agents and their current availability status.
Online: Displays agents who are currently available in the system.
Offline: Displays agents who are not currently active.
Search Users: Locates a specific agent or user in the chat list.
Chat Conversation
The conversation area displays the message history between the selected users.
Messages: Displays sent and received chat messages.
Time: Displays when each message was sent.
Status Indicator: Shows the current online status of the selected agent.
Message Actions
Type a Message: Defines the text message to send to the selected agent.
Emoji: Adds an emoji to the message.
Attachment: Adds a file to the conversation.
Voice Message: Allows the user to record and send a voice message.