The Telsip Call Center management interface provides a centralized workspace for configuring, monitoring, and managing contact center operations. The redesigned interface brings the main call center functions into a clear and organized structure, making it easier for administrators, supervisors, and agents to access the tools relevant to their roles.
The new design provides dedicated sections for Dashboard, Call Center Tools, CDRs, Queues, Live Status, Contacts, Tickets, Auto Dialer, and Reports, together with integrated communication channels such as SMS, Email, and Web Chat. These sections support the management of customer interactions, agent activities, call handling, queue operations, and follow-up workflows.
The Dashboard provides real-time operational information, while the Call Center Tools and Live Status sections help supervisors monitor agent availability and ongoing activities. Additional tools support customer management, ticket handling, outbound campaigns, and communication across multiple channels.
The redesigned interface provides a consistent and structured management experience, helping contact center teams access their required functions efficiently and maintain centralized control over daily operations.