Introduction
Telsip Cloud PBX provides businesses with a centralized cloud telephony environment for managing calls, users, extensions, trunks, queues, routing rules, recordings, and system security from a web-based management interface.
The platform is designed to simplify daily communication management by giving administrators the tools needed to configure PBX services, monitor call activity, manage users and permissions, secure access, and maintain reliable communication across teams and branches.
As a cloud-based PBX solution, Telsip reduces the need for complex on-premise telephony infrastructure while providing flexible administration, remote access, and scalable call management. It supports professional call handling features such as IVR, queues, ring groups, voicemail, call recording, CDRs, and real-time system monitoring.
Telsip Cloud PBX also supports the Telsip Mobile App, allowing users to connect to the PBX using WebRTC technology. This enables employees and agents to make and receive business calls from supported devices without depending only on traditional desk phones, while keeping communication connected to the same PBX environment.
This section provides brief information about each feature.
🔐 Event Center
This section includes essential tools for managing system-wide settings and access controls:
- Session Timeout: Configure session timeouts.
- Activity Log: Track administrative and system-level actions for auditing and troubleshooting.
⚙️ System Settings
This section provides the infrastructure tools necessary for network integration and secure connectivity:
- Authentication: Manage user credentials and access policies to ensure secure system login and user role management.
- Network: Configure IP-to-hostname mappings and troubleshoot connectivity
- Email: Configure SMTP settings.
- Security: Set up firewall rules and fail2ban.
- VPN: Securely connect the PBX to remote offices or devices via VPN tunnels.
- Maintenance: Offer quick tools to manage the health and functionality of your system.
- LDAP: Enable centralized directory services to synchronize extension and contact information across the PBX system.
☎️ PBX Configuration
This section allows administrators to fully configure call routing, telephony features, and VoIP integration:
- Transport: Configure SIP transport protocols such as UDP, TCP, TLS, WS and WSS.
- NAT: Manage Network Address Translation for external SIP communication.
- CDR (Call Detail Records): Access detailed records of all call activity.
- Voice Prompts: Upload or manage custom audio prompts used in IVRs or any destination.
- Music On Hold: Set up and manage hold music files.
- Extensions: Create and manage internal extension numbers for users or departments.
- Trunks: Configure VoIP or PSTN trunks for external call routing.
- Call Controls: Define call routing rules, inbound/outbound behavior, and failover logic.
- Call Features: Configure IVRs, ring groups, queues, and paging.
- Feature Code: Customize star codes used to activate PBX features from any phone.
- Status: View status of extensions and trunks.
- Storage: Manage and monitor system storage used for recordings.