The External Lookup section is used to send call information from the Call Center system to an external system through a configured URL. It allows administrators to pass call-related data, such as the caller number, to another system for lookup or processing.
This section helps administrators integrate the Call Center system with external applications such as CRM systems, customer databases, or other business platforms.
Add External Lookup
Value: The value of external source.
Active: Activates or deactivates the lookup rule. If off, the system will ignore this entry during call routing or lookup processes.
Description: A short note describing the purpose or context of the lookup.
Queue: Assigns a specific queue to route the call to if the value matches.